By booking an appointment, you agree to the following policies and terms outlined below.
GENERAL POLICIES
Booking + Deposit
All appointments are by reservation only and must be booked online through the official website. A non-refundable, non-transferable retainer is required to secure all appointments. This retainer protects the time reserved for you and is applied toward your total balance at checkout.
Remaining balance is due in cash or Zelle only, no other payment methods are accepted.
Please select the correct service at booking so everything is prepared perfectly for you. Appointments are scheduled and prepared based on the service selected.
Reschedules + Cancellations
To cancel or reschedule, use the management links included in your confirmation or reminder emails. All changes must be made through the official booking system.
Changes must be made at least 48 hours before your appointment. Changes are not permitted within 48 hours of the appointment time. Appointments affected by late cancellations, missed appointments, or policy violations forfeit the retainer. If you cancel without rescheduling, your retainer does not carry over. A new one will be required to book again.
Clients may reschedule up to 2 times within policy guidelines. No refunds will be issued for missed or cancelled appointments outside of policy. Beyond that, a new retainer is required.
No-Show + Late Arrival
If you do not show up for your appointment and no notice is given, your retainer will be forfeited. Repeated no-shows will result in refusal of future bookings. No exceptions. If you arrive more than 15 minutes late, your appointment will be cancelled and your retainer forfeited. Sessions will not be rushed to accommodate late arrivals and inconvenience other clients.
Service Forms
Your required form must be submitted by the end of day, two calendar days before your appointment. Appointments with missing forms will be cancelled. Forms are sent via email after booking. It is your responsibility to monitor your email, review all information provided, and complete your required form by the deadline.Every client fills out a quick form before their appointment. It helps me create the safest, most beautiful result, perfectly suited to you. Please take a minute to answer honestly, it makes all the difference in your final look
Contact + Booking Inquiries
If you have any questions, please reach out by email, all communication flows there. It’s the quickest and most reliable way for me to stay organized while I’m in the studio.
SMS Communications
By providing your mobile phone number during the Acuity Scheduling booking process and selecting the SMS consent checkbox, you agree to receive SMS communications from Fiame Fatale related to your scheduled appointment. These messages may include booking confirmations, appointment reminders, required intake form reminders, appointment cancellation notifications due to incomplete required forms, service updates, and customer support.
Message frequency varies based on your interactions with us.
Message and data rates may apply. You may opt out at any time by replying STOP to any message.
For assistance, reply HELP or email info@fiamefatale.com.
Your mobile phone number, SMS consent, and related information will not be shared or sold to third parties or affiliates for marketing or promotional purposes.
Guests + Studio Access
Only clients receiving services may be present in the treatment room. Please make arrangements in advance for any guests, children, or pets before your appointment.
Guests must remain outside of the treatment room for the duration of the appointment. If no supervising adult is present to remain with your child during the appointment, service will be denied or must be rescheduled, no exceptions.
Healing + Results
Results are not guaranteed, as every client’s skin heals and retains pigment differently. This is normal and expected for all PMU services.
Your brows may fade 20–40% lighter after the first session, depending on your skin type and how your body responds to the pigment.
For Hybrid Stain and Henna services, results may vary. Oily skin may break down the color faster, while dry skin may retain it longer.
Healing and results are also impacted by aftercare, lifestyle, and product use. Please follow all prep and aftercare instructions carefully to support your final result.
Touch-Ups For Permanent Makeup
Touch-ups are a vital part of the PMU process, they help reinforce pigment, refine the shape, and ensure your results last beautifully over time.
Clients are responsible for scheduling their touch-up within the recommended window shared at your initial appointment. Booking too early can disrupt healing, while waiting too long may lead to color fade or require more extensive work.
Touch-ups are not included in the original session price and may be charged as new work.
Correction Work | Touch-Up
All correction work or touch ups for previously tattooed brows done by another artist must be approved before booking. This ensures the prior work is workable and that realistic results can be achieved.
Due to the complexity of previous pigment, shape, or saturation, correction services may require multiple sessions to achieve optimal results.
Before You Book
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What to Know Before You Book
It is your responsibility to do your research on any medications you are taking. Please consult with your doctor if you are not sure.
It would be best to wash your hair prior to your brow appointment, as water touching the eyebrows isn’t recommended after the procedure.
Eyebrow Sculptingincludes waxing, shaping, and mapping, is included in all services except waxing in permanent makeup. This is essential for creating precise and tailored results, ensuring your brows look perfectly curated. Please note that sculpting is not applicable for permanent makeup services, as the focus is on the tattooing process.
General Health Disclaimers
Under 18 years of age, even with parental consent.
Pregnant or breastfeeding.
Diabetes mellitus (requires valid doctor’s note).
High blood pressure or heart disease (requires valid doctor’s note).
Used Accutane within the past 6 months.
Recent Botox within the last 3 months.
Active skin irritation, sunburns, rashes, eczema, or psoriasis near the procedure area.
Cancer or undergoing chemotherapy or radiation therapy (consult a doctor).
Blood thinning medications.
Viral infections or diseases (e.g., Hepatitis, HIV).
MRSA/Staff infections.
Recent facial surgeries (including facials, microdermabrasion, etc.) within the last 30 days.
Eye conditions, glaucoma, or history of herpes simplex virus (HSV).
Allergies to pigments, makeup, or numbing agents.
Inability to tolerate topical anesthetics or numbing agents.
Please notify me if you are allergic to any medications you are taking, or if you have a health problem not listed above.
Clients must cancel or reschedule if they are affected by any of the above health disclaimers. Services cannot be performed under these conditions.
Timing and Skin Prep for What to Avoid
Avoid the Day of Your Appointment:
Caffeine
Smoking
Exercise/sweating
Saunas or hot showers
Avoid 48 Hours Before Appointment:
All blood-thinning medications such as aspirin, Advil, Vitamin B.C, Niacin, Ibuprofen.
Avoid 1 Week Prior to Appointment:
No Fish Oil, Vitamin E.A.K, Omega 3, CoQ10, or other supplements.
Avoid Tanning or Sun Exposure.
Waxing, Threading, or Tweezing.
Avoid 2 Weeks Prior to Appointment:
Exfoliating Treatments (e.g., facials, microdermabrasion, chemical peels, laser, etc.)
Brow tints, Henna brows, Brow lamination.
Sun Sensitizing Medications (Use of Retinoids, AHA and BHA, Acids, Bleaching agents).
Anti-aging, Cortisone, Acne creams, or serums with acids as these will fade brows prematurely.
Avoid 2-3 Weeks Prior to Appointment:
Botox or Fillers in the Brow Area.
Radiotherapy, Chemotherapy (doctor’s approval letter needed).
Waxing + Skincare Products
To ensure optimal results and avoid brow lifting and wax burns, strictly refrain from the following at least 2 weeks prior to your appointment:
Benzoyl Peroxide
Salicylic acid
Glycolic acid
Acne medications/prescriptions
Retinols (including Tretinoin, Retin-A), must be discontinued for 6 months prior to your appointment to get waxed.
Accutane must be discontinued for 6+ months prior to your appointment to get waxed.
Facials, exfoliants, and any treatments that affect the skin’s integrity must also be avoided for 2 weeks prior to your appointment. For example:
Facials
Microdermabrasion
Chemical peels
Laser treatments
Microneedling
Botox injections should be administered at least 2 weeks prior to your appointment to allow the product to settle and avoid any potential complications.
Avoid blood thinning medications because waxing can increase sensitivity and the risk of pinpoint bleeding or bruising if the skin is thinned from internal medications.
Failure to adhere to these guidelines could result in complications that compromise your results.
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General Health Disclaimers
You may NOT receive brow lamination, hybrid stain, or sculpting services if any of the following apply:Under 18 years old (even with parental consent)
Pregnant or breastfeeding
Use of Accutane, Retin-A, or Tretinoin: Must be discontinued for at least 6 months if combining with waxing. If no waxing, must be discontinued for at least 1 week
Facial treatments (e.g., chemical peels, microneedling, microdermabrasion, dermaplaning, or any resurfacing treatments) — must be avoided for at least 2 weeks
Botox or filler in the brow or forehead area — must be past 2 weeks
Recent brow tattooing or microblading — must be fully healed with no scabbing (minimum 8 weeks)
Eye infections (e.g., pink eye, styes, or recent eye surgery)
Open wounds, fresh scars, burns, or active irritation in the brow area
Allergic reaction to previous brow lamination, brow services, or brow products
Highly sensitive, reactive, or thin skin prone to abrasions or chemical burns
Active acne, eczema, psoriasis, or rash directly in the brow area
Autoimmune disorders or diagnosed conditions affecting healing or skin sensitivity
Blood-borne illness (e.g., Hepatitis, HIV/AIDS)
Skin disorders or open lesions on or near the brow area
Current use of prescription acne treatments (unless cleared in writing by a doctor)
Use of bleaching agents, AHA, BHA, glycolic acid, salicylic acid, or corticosteroids/acne medications in the brow area (must be stopped at least 1 week before)
Severe rosacea, active infection, cystic acne or inflammation in the brow area
Sunburn or overexposure to tanning within the past week
If any of the above apply, please notify us prior to booking. You will be refused service if you arrive with any of the listed contraindications. Deposits are non-refundable if contraindications are disclosed late or ignored.
Timing + Skin Prep: What to Avoid Before Your Appointment
Follow these guidelines to prepare your skin and avoid reactions or service interference:AVOID 1 WEEK BEFORE YOUR APPOINTMENT:
Waxing, threading, or tweezing the brow area
Use of AHA/BHA/Glycolic/Retinol/Tretinoin-based products
Cortisone or acne creams
Brow bleaching or lightening creams
AVOID 1–2 WEEKS BEFORE YOUR APPOINTMENT:
Facial treatments (e.g., microneedling, chemical peels, laser, microdermabrasion, facials)
Exfoliating products (including scrubs or acid-based serums)
Sun-sensitizing or resurfacing actives such as:
Retinols
Tretinoin (Retin-A) — discontinue 6+ months prior if combining with waxing; 1 week prior if not
Accutane — discontinue 6+ months prior if combining with waxing; 1 week prior if not
AHA / BHA
Glycolic acid
Salicylic acid
Benzoyl peroxide
Bleaching agents
Cortisone or steroid-based creams
Acne medications/prescriptions or anti-aging products containing acids
Additional Prep Notes:
Do not apply oils, serums, or occlusives to the brow area the day of your appointment.
Waxing + Skincare Products
To ensure optimal results and avoid brow lifting and wax burns, strictly refrain from the following at least 2 weeks prior to your appointment:
Benzoyl Peroxide
Salicylic acid
Glycolic acid
Acne medications/prescriptions
Retinols (including Tretinoin, Retin-A), must be discontinued for 6 months prior to your appointment to get waxed.
Accutane must be discontinued for 6+ months prior to your appointment to get waxed.
Facials, exfoliants, and any treatments that affect the skin’s integrity must also be avoided for 2 weeks prior to your appointment. For example:
Facials
Microdermabrasion
Chemical peels
Laser treatments
Microneedling
Botox injections should be administered at least 2 weeks prior to your appointment to allow the product to settle and avoid any potential complications.
Avoid blood thinning medications because waxing can increase sensitivity and the risk of pinpoint bleeding or bruising if the skin is thinned from internal medications.
Failure to adhere to these guidelines could result in complications that compromise your results.
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General Health Disclaimers
You may NOT receive brow lamination or sculpting if any of the following apply:
Under 18 years old (even with parental consent)
Pregnant or breastfeeding
Use of Accutane (must be discontinued for at least 6 months)
Use of Tretinoin, Retin-A, or strong acne prescriptions — (must discontinue for 6 months if receiving waxing, otherwise at least 1 week before lamination)
Recent facial treatments (chemical peels, microdermabrasion, microneedling, dermaplaning, laser, skin resurfacing, or any exfoliating procedure — avoid for at least 2 weeks prior)
Botox or filler in the brow/forehead area within the past 2 weeks
Recent brow tattooing or microblading (must be fully healed minimum 8 weeks)
Eye infections (including pink eye, styes, or recent eye surgery)
Open wounds, fresh scars, burns, or active irritation in the brow area
Allergic reaction to previous brow lamination, brow services or brow products
Highly sensitive, thin, or reactive skin prone to abrasions or chemical burns
Active acne, eczema, psoriasis, or rash directly in the brow area
Any autoimmune condition or serious diagnosed illness that compromises healing
**Use of prescription topical treatments in the brow area (including Alpha Hydroxy Acids, Salicylic Acid, bleaching agents, cortisone, or other strong actives — discontinue at least 1 week before appointment)
Please notify us prior to booking if:
You are unsure how your skin may react
You have used any medical or topical treatments not listed above
You have a diagnosed medical condition that could affect healing or skin sensitivity
You have a medical condition, medication, or topical treatment not listen above that could affect your skin’s reaction.
Appointments will be refused if contraindications are present at arrival. Deposits are nonrefundable.
Timing + Skin Prep: What to Avoid Before Your Appointment
To ensure safe results and reduce the risk of skin irritation or lifting, please avoid the following before your lamination and sculpt appointment:
Avoid 1 week prior to appointment:
• Waxing, threading, tweezingAvoid 1–2 weeks prior to appointment:
• Cosmetic facial treatments (e.g., microneedling, chemical peels, laser, microdermabrasion, facials)
• Exfoliating products (including scrubs or acid-based serums)
• Sun-sensitizing or resurfacing ingredients such as:
– Retinols
– Tretinoin (Retin-A) (must be discontinued 6+ months prior if combining with waxing)
– Accutane (must be discontinued 6+ months prior if combining with waxing)
– AHA/BHA
– Glycolic acid
– Salicylic acid
– Benzoyl peroxide
– Bleaching agents
– Cortisone or steroid-based creams
– Acne medications/prescriptions or anti-aging products containing acidsWaxing + Skincare Products
To ensure optimal results and avoid brow lifting and wax burns, strictly refrain from the following at least 2 weeks prior to your appointment:
Benzoyl Peroxide
Salicylic acid
Glycolic acid
Acne medications/prescriptions
Retinols (including Tretinoin, Retin-A), must be discontinued for 6 months prior to your appointment to get waxed.
Accutane must be discontinued for 6+ months prior to your appointment to get waxed.
Facials, exfoliants, and any treatments that affect the skin’s integrity must also be avoided for 2 weeks prior to your appointment. For example:
Facials
Microdermabrasion
Chemical peels
Laser treatments
Microneedling
Botox injections should be administered at least 2 weeks prior to your appointment to allow the product to settle and avoid any potential complications.
Avoid blood thinning medications because waxing can increase sensitivity and the risk of pinpoint bleeding or bruising if the skin is thinned from internal medications.
Failure to adhere to these guidelines could result in complications that compromise your results.
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General Health Disclaimers
You may not receive this service if you have any of the following health conditions or circumstances. These are non-negotiable disqualifiers for your safety and for treatment effectiveness:
Blood-borne illness (e.g., Hepatitis, HIV/AIDS)
Skin disorders or open lesions on or near the brow area (e.g., eczema, psoriasis, dermatitis)
Allergy or sensitivity to tint, henna, or dye-based products
Allergy or sensitivity to peroxide or developer
Recent chemical or laser peels (must wait minimum 2 weeks)
Microdermabrasion or strong exfoliation near the brows (wait minimum 2 weeks)
Retin-A, Tretinoin, Accutane (must be fully discontinued for at least 6 months prior to appointment)
Bleaching agents / skin lighteners / alpha hydroxy acids (AHA) / beta hydroxy acids (BHA) / salicylic acid / glycolic acid / corticosteroids / acne medications (must be stopped 1 week prior)
Fresh scar tissue (brows must be fully healed, minimum 4 weeks post-injury)
Severe rosacea, active infection, cystic acne or inflammation in the brow area
Sunburn or overexposure to tanning within the past week
Current use of prescription acne treatments (unless cleared by a doctor)
Pregnancy or breastfeeding
Autoimmune disorders, uncontrolled thyroid disorders, lupus, diabetes, shingles, or any condition affecting healing or pigmentation response
Recent brow tattooing or cosmetic tattooing (must be fully healed and no residual scabbing present)
If any of the above apply, please notify us prior to booking. You will be refused service if you arrive with any of the above present. Deposits are non-refundable if contraindications are disclosed late or ignored.
Timing + Skin Prep for: Brow Tint, Hybrid Stain, Henna + Sculpt
Follow these guidelines to prepare your skin and avoid adverse reactions or service interference:
AVOID 1 WEEK BEFORE YOUR APPOINTMENT:
Waxing, threading, or tweezing the brow area
Use of AHA/BHA/Glycolic/Retinol/Tretinoin-based products
Cortisone or acne creams
Brow bleaching or lightening creams
AVOID 2 WEEKS BEFORE YOUR APPOINTMENT:
Laser treatments
Microdermabrasion
Chemical peels
Dermaplaning
Microneedling
Facials
Exfoliating scrubs or acids on the brow area
Additional Prep Notes:
Do not apply oils, serums, or occlusives to the brow area the day of your service.
Waxing + Skincare Products
To ensure optimal results and avoid brow lifting and wax burns, strictly refrain from the following at least 2 weeks prior to your appointment:
Benzoyl Peroxide
Salicylic acid
Glycolic acid
Acne medications/prescriptions
Retinols (including Tretinoin, Retin-A), must be discontinued for 6 months prior to your appointment to get waxed.
Accutane must be discontinued for 6+ months prior to your appointment to get waxed.
Facials, exfoliants, and any treatments that affect the skin’s integrity must also be avoided for 2 weeks prior to your appointment. For example:
Facials
Microdermabrasion
Chemical peels
Laser treatments
Microneedling
Botox injections should be administered at least 2 weeks prior to your appointment to allow the product to settle and avoid any potential complications.
Avoid blood thinning medications because waxing can increase sensitivity and the risk of pinpoint bleeding or bruising if the skin is thinned from internal medications.
Failure to adhere to these guidelines could result in complications that compromise your results.
Aftercare
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After the procedure, pigments in the area will begin to oxidize and darken over the next 5 days. Hair strokes and shading will appear crisp, dark, and bold, but will soften in appearance to 30-50% of the color once healed.
Aftercare is very important for producing a beautiful and lasting result.ON THE DAY OF PROCEDURE:
Wipe your brows gently with the sterile pad provided within 2 hours of your procedure to remove any lymphatic fluid.
Wipe your brows once again lightly the night of the procedure to remove any lymphatic fluid.
Do not wipe beyond the first day unless instructed
FOR THE FOLLOWING 10–14 DAYS
Keep eyebrows completely dry (Avoid all moisture. No water, sweat, steam, facial products, Vaseline, brow gels, lotions, oils, SPF or makeup on brows etc, unless specifically instructed by your artist. Avoid all until fully healed).
It takes about 4–14 days for brows to fully heal.
When taking a shower, make sure to tilt your head back so the water slides backwards and not directly on the brows.
No facial treatments, chemical peels, laser treatments, microdermabrasion, microneedling, or Botox etc
No sun tanning, saunas, swimming, hot yoga or steam rooms. Let your brows breathe.
No gym workouts or sweating or intense movements of any kind.
No touching, rubbing, picking, or scratching the brows. Let flaking happen naturally. Interrupting this phase will cause uneven healing or pigment loss.
Only if instructed by your artist: very dry clients may apply a rice-grain amount of ointment once daily after day 4, only if brows are too dry and only with approval.
Do not apply ointment if you have oily skin.
THE AFTERCARE DURING THE HEALING PROCESS IS THE VERY IMPORTANT TO TAKE NOTE OF:
No excessive sleeping face-down or friction against brows.
Avoid exercising, sweating, or brow grooming until fully healed.
Keep area dry and avoid sun exposure. UV rays can change pigment color and impact retention.
No steam, sauna, or soaking, swimming, hot yoga.
No skincare products or sunscreen directly on the brows until fully healed.
No laser, chemical peels, exfoliation, or facial procedures to brows.
ALTHOUGH HEALING VARIES DUE TO DIFFERENT SKIN TYPES & LIFESTYLE, BELOW ARE THE MOST COMMON STAGES OF WHAT TO EXPECT DURING THE HEALING PROCESS:
DAY OF PROCEDURE: Swelling and redness may occur. Brows will absorb color from the trauma.
DAYS 1–3: Brows will appear darker.Keep them dry and avoid touching.
DAYS 4–7: Skin may begin to flake. Allow flaking and buildup to shed on their own. Don’t scratch, rub, or pick at the scabs.
DAY 8–10: Brows may appear too light or uneven while shedding. This is normal and balances once the skin is fully exfoliated.
DAY 11–14: Skin continues to heal. The pigment will slowly reappear during the natural regeneration cycle.
Week 4–6: You’ll see your final result.Please wait until your touch-up session to make any corrections.
Inform your technician of your semi-permanent brows at the time of any laser procedures or MRIs.
Mild swelling, redness, bruising, dryness, tenderness, or itching in the brow area is normal and part of the healing process. If you experience signs of infection such as redness or bruising (aside from the few hours after your appointment), foul odor, green or yellow discharge, and/or fever, contact a physician immediately. Once medical care has been contacted, please notify me as well.
Please direct all healing-related questions or updates to info@fiamefatale.com. Include your full name, appointment date and clear photos if needed. This ensures you receive a clear, timely response during business hours. -
For the first 24 hours, avoid:
Getting eyebrows wet
Steaming, saunas, or tanning
Wearing makeup on the brows
Using face tanning products
Applying any products or serums to the brow area
Direct sunlight
Rubbing or touching the brows (sleep on your back if possible)
After 24 hours:
Apply a small amount of the provided ointment once or twice a day, preferably before bed, for up to 6 weeks to keep brows nourished
(Do not skip this step , it is important)Gently brush brows daily to maintain shape. A clear brow gel may be used to enhance the laminated look
Wait at least 6 weeks before rebooking if the next service includes lamination
If you experience any signs of infection or allergic reaction, consult a physician first. Then inform Fiame Fatale to make us aware.
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For 24 hours please avoid:
Getting eyebrows wet, steaming, saunas, tanning
No makeup on brows
No face tanning products, no products nor serums of any kind should be going on the brows
Avoid direct sunlight
Do not rub nor touch eyebrows (sleep on your back if you can)
After 24 hours:
Apply some of the ointment provided on brows once or twice a day to keep it nourished, preferably before bed for 6 weeks. (Do not skip this step because it is important)
Brush hairs daily to keep them nice and you may even use a brow gel with it to boost the laminated look
Wait 6 weeks before rebooking, if the service includes lamination again.
If you experience any signs of infection or an allergic reaction, consult a physician immediately and notify Fiame Fatale as soon as possible.
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For the first 24 hours, avoid:
Getting eyebrows wet
Steaming, saunas, or sweating
Wearing makeup on the brows
Using face tanning products
Applying skincare, oils, or serums near or on the brows
Direct sun exposure
Touching or rubbing the brow area (sleep on your back if possible)
After 24 hours:
Continue avoiding moisture, makeup, or product on the brows until the stain fully fades
Do not pick or scrub flaking tint as it fades
Full aftercare, including brow nourishment and maintenance, will be explained during your appointment
Avoid rebooking hybrid stain or henna services sooner than 4–6 weeks
If you experience any signs of infection or allergic reaction, consult a physician first. Then inform Fiame Fatale to make us aware.